Ems Laundry checks each and every garment before it is processed and again before return to the customer, however, if you are not completely satisfied you can simply contact us within 24 hours of return of laundry and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered at our discretion.
Liability to our customers
In the unlikely event of loss or damage to an item, Ems Laundry will pay compensation in line with industry standards. Total liability to you in respect of each Item will be limited to a maximum of THB 1000, (proof of purchase and/or the value of the item will need to be provided). The total maximum liability for any one order will not exceed THB 5000.
Subject to the following and with regard to the above limitations we will compensate for loss or damage which is due to Our Negligence.
If you use our Services for any commercial, business or re-sale purpose, We have no liability to you or your customers for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be responsible for any loss or damage, any color loss, shrinkage or other damage, resulting from the following:
failure to notify us of any special requirements or instructions for cleaning the Item;
the fact that the Item has no label indicating cleaning instructions;
any existing damage to the Item
any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments, etc